Frequently Asked Questions

Yes, if you're flying commercially or if your drone weighs more than 250g, you need a Remote Pilot License (RPL) from KCAA. Recreational flying of drones under 250g may not require a license, but you must still follow all aviation regulations.

The complete process typically takes 4-8 weeks, including training (4 weeks), KCAA examination, and license processing. Zoltra helps streamline the application process.

Training costs range from KES 85,000 to KES 250,000 depending on the program. KCAA license fees are KES 5,000, and drone registration is KES 3,000 annually.

No. You must avoid no-fly zones including airports (5km radius), military bases, government buildings, and national parks without permission. Always check local regulations and obtain necessary approvals.

Training includes aviation regulations, meteorology, drone operations, flight planning, emergency procedures, and practical flight training. You'll complete both simulator and real-world flight sessions.

No prior experience is required. Our training programs are designed for complete beginners and will take you from zero to certified pilot.

You can retake the exam after additional study. Most training programs include exam preparation and support for retakes.

The KCAA RPL is recognized within Kenya. For international operations, you may need additional certifications depending on the country.

Yes. All sellers are verified, and we only allow authorized dealers and certified resellers. Every listing is reviewed before going live.

We accept M-Pesa, credit/debit cards, and bank transfers. All payments are secured and processed through our platform.

New drones come with manufacturer warranties (typically 1 year). Used drones may have seller warranties. Always check the listing details.

Return policies vary by seller. Most offer 7-14 day returns for unused items. Check the specific listing for return terms.

Browse operators by service type, location, and rating. Select your preferred operator, choose a date, and make a secure payment. The operator will contact you to confirm details.

We have a dispute resolution process. Contact support within 48 hours of service completion, and we'll work to resolve the issue, including potential refunds.

All commercial operators on our platform are required to have valid third-party liability insurance. You can verify this in their profile.

Yes. Many operators offer multi-day packages at discounted rates. Contact the operator directly or use our booking system to arrange extended services.

ZoltraVerify™ is our license verification system. For KES 20, anyone can instantly verify a pilot's license, drone registration, or flight approval status.

RPL licenses are valid for 2 years. Drone registrations must be renewed annually. Zoltra sends automatic reminders before expiry.

Flying commercially without proper licensing can result in fines up to KES 500,000 and/or imprisonment. Always ensure you're compliant before operating.

For routine operations in unrestricted areas, your RPL and registered drone are sufficient. Special operations (night flying, BVLOS, restricted areas) require additional KCAA approval.

Yes! We connect you with certified technicians. Submit a repair request through the marketplace, upload photos of the issue, and get quotes from qualified technicians.

Our marketplace has a dedicated spare parts section with genuine components from authorized dealers. We offer same-day delivery in Nairobi.

Yes. Book regular maintenance through our platform. Certified technicians will inspect, clean, and service your drone to keep it in optimal condition.

First, ensure everyone is safe. Document the scene with photos. If you have insurance, file a claim. Our repair network can assess damage and provide repair quotes.